Support
Need help with Nouriq setup, account access, Health Connect, Apple Health, food logging, or data deletion?
Contact
Email support@eisenlabs.io. Include your device type, app version or browser, and a short description of what happened.
Common Checks
- For sign-in issues, confirm you are using the same email, Google, or Apple account previously authorized for Nouriq.
- For subscription access, sign into the same Nouriq and app-store accounts used to purchase, then choose Restore purchases from the Nouriq Plus screen. Manage or cancel the subscription in the store where it was purchased.
- For Health Connect, open Android Settings → Health Connect and confirm Nouriq has the requested read permissions.
- For Apple Health, open iOS Settings → Health → Data Access & Devices and confirm Nouriq has the requested read permissions.
- For offline use, food logs save locally and can be synced later from Settings.
Data Requests
Use Settings in Nouriq to export supported local or server account data. You can also email privacy@eisenlabs.io from the address associated with your account for help with an export or deletion request.
Delete your Nouriq account or data
To permanently delete your Nouriq account in the Android or iOS app:
- Sign in to the Nouriq account you want to delete.
- Open Settings, then find Account data.
- Choose Delete account, review the warning, and confirm Delete permanently.
This removes the authentication account and its Nouriq app data, including synced food and profile data, health observations and connections, provider tokens, consent metadata, and Nouriq entitlement records. Deleting a Nouriq account does not cancel a subscription managed by Apple, Google Play, or Stripe; cancel it separately with the billing provider.
To delete only synced app data while keeping your account, open the Nouriq web app, go to Settings → Server account data, choose Delete synced data, and type DELETE to confirm. Local data on that device remains until you delete it or clear the app's storage.
Live account data is deleted when the request completes. Encrypted backup snapshots can retain a deleted copy for up to 30 days before automatic expiry. For security and compliance, Nouriq may retain a minimal deletion record containing a hashed identifier, deletion scope, record count, and timestamp; it contains no name, email address, food log, or health readings and cannot be used to restore the account.